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[Resolved] Update Support Ticket System


Craig Read

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Craig Read
Posted

The ticket system requests an eSellerate order number, which doesn't exist for the A32X for MSFS.  The format isn't the same, and the delivery was through FastSpring.  Just thought I'd make you aware so you can update your ticketing system.  It's a mandatory field and the order number issued to me does not fit in the field so I've had to include it in the ticket text.

Thanks

Craig

Norman Blackburn
Posted

This has been changed Craig.  Thanks for the heads-up.

Jeffrey M. Gerbert
Posted

I have a ticket in support for my purchase and waiting on the confirmation 

jeffg

John Barnes
Posted

They will get round to you.

Matt Crick
Posted
14 hours ago, Jeffrey M. Gerbert said:

I have a ticket in support for my purchase and waiting on the confirmation 

Hello Jeffrey, if this pertained to ticket #961186, Norman replied to you at 00:45 and again at 09:03 this morning.

If you have anything further to add, feel free to reply to the ticket.

Thanks

Jeffrey M. Gerbert
Posted

I already replied that all is good.

 

jeffg

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