purchase Sharklets Bundle

[Maciej Czeladzki]

Hello. I'm trying pay for Sharklets Bundle by mastercard but I have info "We regret that your order has not been accepted. We value your business and would like to help you with this order. Please contact us for assistance".....all details of mastercard I have inserted correctly.

 

 

[Stephen Cooke]

DELETE that image imediately Maciej

[Maciej Czeladzki]

I know what You mean.....my fault...sorry

[Stephen Cooke]

You should email FlightsimLabs directly and/or Fastspring to try and rectify the order problem

[Maciej Czeladzki]

ok....I will..thanks

 

[Norman Blackburn]

It will need to be Fastspring.  They look after everything until the payment has been made.

[Maciej Czeladzki]

This what I have received from FastSpring..."After carefully checking your order, we noticed that the transaction you are reaching out about has failed to process based on our internal review process and has been canceled without completion"....Very strange, it's mean I can't buy it.

[Norman Blackburn]

59 minutes ago, Maciej Czeladzki said:

This what I have received from FastSpring..."After carefully checking your order, we noticed that the transaction you are reaching out about has failed to process based on our internal review process and has been canceled without completion"....Very strange, it's mean I can't buy it.

As mentioned earlier, contact them and see what help they can offer.  support@fastspring.com 

[Maciej Czeladzki]

Its next answer from support fastspring, its mean that they can help me, very weird, even when I sent first message to FsLabs, few days ago, still quiet...so  and both has client very deep at a....so its time change developer for pmdg...anyway thanks for help.

 

"There are some risk Factors including- Card country, Card Validation Number Check, Free Email Domain, IP Address Country, IP Address Distance, IP Address Region, MM Proxy Score, MM Score %. If after trying all these steps it does not continue working, we are sorry but there is no other way to help you place this order at this point."

 

[Sabine Meier]

Have you tried other payment methods besides creditcard.

[Maciej Czeladzki]

with paypal...but the same...

[Norman Blackburn]

Hi Maciej 

Sorry you havent come to a satisfactory conclusion however as we have told you from the outset, its all down to your transaction with fastspring.  

[Markus Burkhard]

1 hour ago, Maciej Czeladzki said:

with paypal...but the same...

So you said you tried initially by using your Mastercard. Have you tried contacting your bank or whoever issued your credit card, and have them check those attempted transactions with Fastspring? Perhaps the card company can tell you why the transaction is not working?

[Jason Pham]

I dont know what to do with this situation and it's kinda tough for me if i pay extra fees for 320-x lab

 

[Robert Sutherland]

35 minutes ago, Jason Pham said:

I dont know what to do with this situation and it's kinda tough for me if i pay extra fees for 320-x lab

 

You have to buy the A320-X base package. That's the starting point. 

This is what it says on the System Requirements section: 

[Jason Pham]

yep, my mistakes, how can i submit for the refund? because i don't have sufficient funds for it

[Norman Blackburn]

3 minutes ago, Jason Pham said:

yep, my mistakes, how can i submit for the refund? because i don't have sufficient funds for it

There are no refunds available.  Sorry!

[Maciej Czeladzki]

I have not spoke yet with my bank but the card working for 100%....very often I pay online so I thought should be ok.

[Samyr Khan]

It could work for any other online transaction but it's best to contact them as they probably have more information

[Markus Burkhard]

19 hours ago, Maciej Czeladzki said:

I have not spoke yet with my bank but the card working for 100%....very often I pay online so I thought should be ok.

The question is not whether your card is generally working or not. Your bank may have more information on why that specific transaction (with Fastspring) is not working, or they might be able to investigate it for you.