Maciej Czeladzki Posted July 2, 2021 Share Posted July 2, 2021 Hello. I'm trying pay for Sharklets Bundle by mastercard but I have info "We regret that your order has not been accepted. We value your business and would like to help you with this order. Please contact us for assistance".....all details of mastercard I have inserted correctly. Quote Link to comment
Stephen Cooke Posted July 2, 2021 Share Posted July 2, 2021 DELETE that image imediately Maciej Quote Link to comment
Maciej Czeladzki Posted July 2, 2021 Author Share Posted July 2, 2021 I know what You mean.....my fault...sorry Quote Link to comment
Stephen Cooke Posted July 2, 2021 Share Posted July 2, 2021 You should email FlightsimLabs directly and/or Fastspring to try and rectify the order problem Quote Link to comment
Maciej Czeladzki Posted July 2, 2021 Author Share Posted July 2, 2021 ok....I will..thanks Quote Link to comment
Norman Blackburn Posted July 2, 2021 Share Posted July 2, 2021 It will need to be Fastspring. They look after everything until the payment has been made. Quote Link to comment
Maciej Czeladzki Posted July 4, 2021 Author Share Posted July 4, 2021 This what I have received from FastSpring..."After carefully checking your order, we noticed that the transaction you are reaching out about has failed to process based on our internal review process and has been canceled without completion"....Very strange, it's mean I can't buy it. Quote Link to comment
Norman Blackburn Posted July 4, 2021 Share Posted July 4, 2021 59 minutes ago, Maciej Czeladzki said: This what I have received from FastSpring..."After carefully checking your order, we noticed that the transaction you are reaching out about has failed to process based on our internal review process and has been canceled without completion"....Very strange, it's mean I can't buy it. As mentioned earlier, contact them and see what help they can offer. support@fastspring.com Quote Link to comment
Maciej Czeladzki Posted July 6, 2021 Author Share Posted July 6, 2021 Its next answer from support fastspring, its mean that they can help me, very weird, even when I sent first message to FsLabs, few days ago, still quiet...so and both has client very deep at a....so its time change developer for pmdg...anyway thanks for help. "There are some risk Factors including- Card country, Card Validation Number Check, Free Email Domain, IP Address Country, IP Address Distance, IP Address Region, MM Proxy Score, MM Score %. If after trying all these steps it does not continue working, we are sorry but there is no other way to help you place this order at this point." Quote Link to comment
Sabine Meier Posted July 6, 2021 Share Posted July 6, 2021 Have you tried other payment methods besides creditcard. Quote Link to comment
Maciej Czeladzki Posted July 6, 2021 Author Share Posted July 6, 2021 with paypal...but the same... Quote Link to comment
Norman Blackburn Posted July 6, 2021 Share Posted July 6, 2021 Hi Maciej Sorry you havent come to a satisfactory conclusion however as we have told you from the outset, its all down to your transaction with fastspring. Quote Link to comment
Markus Burkhard Posted July 6, 2021 Share Posted July 6, 2021 1 hour ago, Maciej Czeladzki said: with paypal...but the same... So you said you tried initially by using your Mastercard. Have you tried contacting your bank or whoever issued your credit card, and have them check those attempted transactions with Fastspring? Perhaps the card company can tell you why the transaction is not working? Quote Link to comment
Jason Pham Posted July 7, 2021 Share Posted July 7, 2021 I dont know what to do with this situation and it's kinda tough for me if i pay extra fees for 320-x lab Quote Link to comment
Robert Sutherland Posted July 7, 2021 Share Posted July 7, 2021 35 minutes ago, Jason Pham said: I dont know what to do with this situation and it's kinda tough for me if i pay extra fees for 320-x lab You have to buy the A320-X base package. That's the starting point. This is what it says on the System Requirements section: 1 Quote Link to comment
Jason Pham Posted July 7, 2021 Share Posted July 7, 2021 yep, my mistakes, how can i submit for the refund? because i don't have sufficient funds for it Quote Link to comment
Norman Blackburn Posted July 7, 2021 Share Posted July 7, 2021 3 minutes ago, Jason Pham said: yep, my mistakes, how can i submit for the refund? because i don't have sufficient funds for it There are no refunds available. Sorry! Quote Link to comment
Maciej Czeladzki Posted July 9, 2021 Author Share Posted July 9, 2021 I have not spoke yet with my bank but the card working for 100%....very often I pay online so I thought should be ok. Quote Link to comment
Samyr Khan Posted July 9, 2021 Share Posted July 9, 2021 It could work for any other online transaction but it's best to contact them as they probably have more information 1 Quote Link to comment
Markus Burkhard Posted July 10, 2021 Share Posted July 10, 2021 19 hours ago, Maciej Czeladzki said: I have not spoke yet with my bank but the card working for 100%....very often I pay online so I thought should be ok. The question is not whether your card is generally working or not. Your bank may have more information on why that specific transaction (with Fastspring) is not working, or they might be able to investigate it for you. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.