Sabine Meier Posted May 14, 2021 Posted May 14, 2021 You are not in any customer groups yet. You might need to send an email to support but reaction can take up to two business days. Quote
Norman Blackburn Posted May 14, 2021 Posted May 14, 2021 Ive found a purchase in the email you are using and added it. The names don't match though. Quote
Matthew Gorman Posted May 14, 2021 Posted May 14, 2021 I'm having the same problem even though this email is the same one I used to purchase the Sharklets yesterday. Quote
Norman Blackburn Posted May 14, 2021 Posted May 14, 2021 31 minutes ago, Matthew Gorman said: I'm having the same problem even though this email is the same one I used to purchase the Sharklets yesterday. Done! Quote
Norman Blackburn Posted May 14, 2021 Posted May 14, 2021 6 minutes ago, David Warner said: My issue still hasn't been resolved sir. David have you emailed support? If so we are getting around to replies. If your forum account had used the same email address as your purchase I could have fixed fixed it instantly here. Sorry! Quote
David Warner Posted May 14, 2021 Posted May 14, 2021 Yes I have. You should have mail Norman. Thanks Quote
Norman Blackburn Posted May 14, 2021 Posted May 14, 2021 54 minutes ago, David Warner said: It is the same email address. Its not David. One is Comcast and one is Gmail. Quote
Tyler Bourgeois Posted May 15, 2021 Posted May 15, 2021 i'm having the same issue. i bought the sharklets with same email as fourm account Quote
Norman Blackburn Posted May 15, 2021 Posted May 15, 2021 3 minutes ago, Tyler Bourgeois said: i'm having the same issue. i bought the sharklets with same email as fourm account Done! Quote
Tyler Bourgeois Posted May 15, 2021 Posted May 15, 2021 2 minutes ago, Norman Blackburn said: Done! thank you Quote
TimBerke Posted May 15, 2021 Posted May 15, 2021 Hi! For me it is the same problem-no change of email since many years. Would like to download SL-liveries. Thx Tim Quote
Padelis Papageorgiou Posted May 15, 2021 Posted May 15, 2021 HI!!! For me it is the same problem I can't download livery SL !!! Quote
Norman Blackburn Posted May 15, 2021 Posted May 15, 2021 2 hours ago, TimBerke said: Hi! For me it is the same problem-no change of email since many years. Would like to download SL-liveries. Thx Tim Yours was already in place. 1 hour ago, Padelis Papageorgiou said: HI!!! For me it is the same problem I can't download livery SL !!! Padelis, please contact support. Your purchase must have been using a different email address. Quote
Padelis Papageorgiou Posted May 15, 2021 Posted May 15, 2021 I have sent an email to the support but I have the same email in the product I bought and in the forum! I have to do some other action? Quote
John Barnes Posted May 15, 2021 Posted May 15, 2021 Await answer from ticket. It will be looked at. Quote
Donato Puglisi Posted May 15, 2021 Posted May 15, 2021 Good afternoon, I also can't download liveries. I have purchased and installed the products correctly but have not received the purchase notification email. I managed the setup with the popup of successful purchase from the FSL site. I can't even change the Forum User Display Name. Thank you for support. Quote
Norman Blackburn Posted May 15, 2021 Posted May 15, 2021 29 minutes ago, donpu said: I have purchased and installed the products correctly but have not received the purchase notification email. I managed the setup with the popup of successful purchase from the FSL site. I found your SL purchase. Using a different email (typo). It will take a few minutes to sort things out. 1 Quote
Donato Puglisi Posted May 15, 2021 Posted May 15, 2021 10 minutes ago, Norman Blackburn said: I found your SL purchase. Using a different email (typo). It will take a few minutes to sort things out. Resolved. Purchase email received. Liveries donwload work. Forum User Display Name changed. Thanks for helping me in such a quick time. Have a nice weekend. Many happy landings! 1 Quote
Thiago Santoro Dezangiacom Posted May 15, 2021 Posted May 15, 2021 Also I can't download any texture could it help me ?? Quote
Norman Blackburn Posted May 15, 2021 Posted May 15, 2021 54 minutes ago, Thiago Santoro Dezangiacom said: Also I can't download any texture could it help me ?? Please email us support @ flightsimlabs dot com with the following: Your forum email address Your Order ID for the products you wish to add Your 320-X Product ID. Quote
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