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Why i can not download any liverie?


Kelsey Fitzpatrick

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Kelsey Fitzpatrick
Posted

Why i can not download any liverie?

Sabine Meier
Posted

You are not in any customer groups yet. You might need to send an email to support but reaction can take up to two business days.

Norman Blackburn
Posted

Ive found a purchase in the email you are using and added it.  The names don't match though.

Matthew Gorman
Posted

I'm having the same problem even though this email is the same one I used to purchase the Sharklets yesterday.

Norman Blackburn
Posted
31 minutes ago, Matthew Gorman said:

I'm having the same problem even though this email is the same one I used to purchase the Sharklets yesterday.

Done!

David Warner
Posted

My issue still hasn't been resolved sir.

 

Norman Blackburn
Posted
6 minutes ago, David Warner said:

My issue still hasn't been resolved sir.

 

David have you emailed support?  If so we are getting around to replies.  If your forum account had used the same email address as your purchase I could have fixed fixed it instantly here.  Sorry!

David Warner
Posted

Yes I have. You should have mail Norman. Thanks

Norman Blackburn
Posted
54 minutes ago, David Warner said:

It is the same email address.

Its not David.  One is Comcast and one is Gmail.

Tyler Bourgeois
Posted

i'm having the same issue. i bought the sharklets with same email as fourm account

Norman Blackburn
Posted
3 minutes ago, Tyler Bourgeois said:

i'm having the same issue. i bought the sharklets with same email as fourm account

Done!

Tyler Bourgeois
Posted
2 minutes ago, Norman Blackburn said:

Done!

thank you

Posted

Hi!

For me it is the same problem-no change of email since many years.

Would like to download SL-liveries.

Thx Tim

Padelis Papageorgiou
Posted

HI!!!

For me it is the same problem I can't download livery SL !!!

Norman Blackburn
Posted
2 hours ago, TimBerke said:

Hi!

For me it is the same problem-no change of email since many years.

Would like to download SL-liveries.

Thx Tim

Yours was already in place.  

 

1 hour ago, Padelis Papageorgiou said:

HI!!!

For me it is the same problem I can't download livery SL !!!

Padelis, please contact support.  Your purchase must have been using a different email address.

Padelis Papageorgiou
Posted
I have sent an email to the support but I have the same email in the product I bought and in the forum! I have to do some other action?
John Barnes
Posted

Await answer from ticket. It will be looked at.

Donato Puglisi
Posted

Good afternoon, I also can't download liveries.
I have purchased and installed the products correctly but have not received the purchase notification email. I managed the setup with the popup of successful purchase from the FSL site.
I can't even change the Forum User Display Name.
Thank you for support.

Norman Blackburn
Posted
29 minutes ago, donpu said:

I have purchased and installed the products correctly but have not received the purchase notification email. I managed the setup with the popup of successful purchase from the FSL site.

I found your SL purchase.  Using a different email (typo).  It will take a few minutes to sort things out.

  • Like 1
Donato Puglisi
Posted
10 minutes ago, Norman Blackburn said:

I found your SL purchase.  Using a different email (typo).  It will take a few minutes to sort things out.

Resolved.
Purchase email received.
Liveries donwload work. Forum User Display Name changed.
Thanks for helping me in such a quick time. Have a nice weekend. Many happy landings!

 

  • Thanks 1
Thiago Santoro Dezangiacom
Posted

 

Also I can't download any texture could it help me ??

Norman Blackburn
Posted
54 minutes ago, Thiago Santoro Dezangiacom said:

 

Also I can't download any texture could it help me ??

Please email us support @ flightsimlabs dot com with the following:

Your forum email address

Your Order ID for the products you wish to add

Your 320-X Product ID.

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