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Why i can not download any liverie?


Kelsey Fitzpatrick

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Koen Meier

You are not in any customer groups yet. You might need to send an email to support but reaction can take up to two business days.

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Norman Blackburn

Ive found a purchase in the email you are using and added it.  The names don't match though.

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Norman Blackburn
31 minutes ago, Matthew Gorman said:

I'm having the same problem even though this email is the same one I used to purchase the Sharklets yesterday.

Done!

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Norman Blackburn
6 minutes ago, David Warner said:

My issue still hasn't been resolved sir.

 

David have you emailed support?  If so we are getting around to replies.  If your forum account had used the same email address as your purchase I could have fixed fixed it instantly here.  Sorry!

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Norman Blackburn
54 minutes ago, David Warner said:

It is the same email address.

Its not David.  One is Comcast and one is Gmail.

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Norman Blackburn
3 minutes ago, Tyler Bourgeois said:

i'm having the same issue. i bought the sharklets with same email as fourm account

Done!

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Norman Blackburn
2 hours ago, TimBerke said:

Hi!

For me it is the same problem-no change of email since many years.

Would like to download SL-liveries.

Thx Tim

Yours was already in place.  

 

1 hour ago, Padelis Papageorgiou said:

HI!!!

For me it is the same problem I can't download livery SL !!!

Padelis, please contact support.  Your purchase must have been using a different email address.

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Padelis Papageorgiou
I have sent an email to the support but I have the same email in the product I bought and in the forum! I have to do some other action?
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Donato Puglisi

Good afternoon, I also can't download liveries.
I have purchased and installed the products correctly but have not received the purchase notification email. I managed the setup with the popup of successful purchase from the FSL site.
I can't even change the Forum User Display Name.
Thank you for support.

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Norman Blackburn
29 minutes ago, donpu said:

I have purchased and installed the products correctly but have not received the purchase notification email. I managed the setup with the popup of successful purchase from the FSL site.

I found your SL purchase.  Using a different email (typo).  It will take a few minutes to sort things out.

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Donato Puglisi
10 minutes ago, Norman Blackburn said:

I found your SL purchase.  Using a different email (typo).  It will take a few minutes to sort things out.

Resolved.
Purchase email received.
Liveries donwload work. Forum User Display Name changed.
Thanks for helping me in such a quick time. Have a nice weekend. Many happy landings!

 

  • Thanks 1
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Norman Blackburn
54 minutes ago, Thiago Santoro Dezangiacom said:

 

Also I can't download any texture could it help me ??

Please email us support @ flightsimlabs dot com with the following:

Your forum email address

Your Order ID for the products you wish to add

Your 320-X Product ID.

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