How to contact Thrustmaster?

[Adrian West]

Hi. I am trying to contact Thrustmaster with a question about the TCA controller series. However I cannot find any way of achieving this. Their website has a few issues, it has to be said. If you click on the "Contact us" link at the bottom, this goes to a page saying "404 Page not found", and that the page has been deleted or moved. However if you set the page in a different language the Contact link does work and takes you to another link which is supposed to take you to a web form. First of all you have to sign in - but this sign in page does not recognise my sign in credentials. I am able to sign in through the main link in the top right corner of the page - it recognises my credentials here - but this does not carry over to the contact/support section, and I am forced to sign in again - and it rejects my credentials! 

Does anybody have an email address for Thrustmaster support/customer services that I can use through my normal email client rather than being forced to use their broken website? Thanks.

[Marc Ehnle]

Their website must have an imprint. Often there is an email address too. 
 

but there is a chance that the contact-us page simply requires another account, PMDG for example do that too for e-commerce and support/contact in case you lose access to your commercial account. Have you tried another signup? 

[Marc Ehnle]

Ah sry, I just googled... it‘s not required in the US. 

 

Anyway, when I set their website to english and go to contact it works well.

[Peter Hastings]

@Adrian West I'm not sure it will be much help, but you could always try direct messaging their social media accounts (Twitter & Facebook) if you are on those yourself.  There is an email address on their FB page - socialnetwork@guillemot.fr - but I wouldn't expect too much from that.

They did have a 'live chat' pop up on their UK shop site for a while (and I used it once), but whenever I've checked recently to see if the quadrant add-on has been in stock, it seems to have gone.  I did ask them a question about the add-on in a public tweet, but no one from Thrustmaster responded.

[Adrian West]

@Peter Hastings Yes, this is precisely my experience. I sent a tweet to Thrustmaster yesterday about the availability of the Quadrant Add-ons too, but I have had no response so far - and yet their Twitter account seems to be quite active. Shame the live chat has disappeared - I used it once a few weeks ago. I have to say that once they have the item in stock and you place an order, they ship very quickly, and my sidestick and quadrant arrived within a few days. Fingers crossed that the Quadrant Add-ons are in stock soon.