Vicente Hernandez Posted October 5, 2019 Share Posted October 5, 2019 Hi, I’ve tried to use the redownload web several times, and I always get the same result: When I put my order data, serial number and email, I get a “point” as answer. No error messages nor another text, only a little box with a point inside. Please, I want use this aircraft. I sent a mail to support and they told me the same as the web says: use redownload page....but I CAN NOT USE IT. Please. Help. Thank you. Quote Link to comment
Koen Meier Posted October 5, 2019 Share Posted October 5, 2019 (edited) which data are you using. esellerate or fastspring. esellerate started serial with a320-x-. esellerate has closed down. Edited October 5, 2019 by koen meier added links to annoucements Quote Link to comment
Vicente Hernandez Posted October 5, 2019 Author Share Posted October 5, 2019 Esellerate, I see Quote Link to comment
Vicente Hernandez Posted October 5, 2019 Author Share Posted October 5, 2019 My start A320X-P3D-..... I've used the transfer license and I get: Error: Cannot match serial number to existing products. I'll lost 143 €.... Quote Link to comment
Koen Meier Posted October 5, 2019 Share Posted October 5, 2019 Did you buy it for v3 or v4. Quote Link to comment
Vicente Hernandez Posted October 5, 2019 Author Share Posted October 5, 2019 For prepar3d v3 Quote Link to comment
Koen Meier Posted October 5, 2019 Share Posted October 5, 2019 sadly this weekend is flight sim show at Cosford so support from fslabs is difficult i think as some staff is there. There was an upgrade path for users of v3 to v4 of p3d however that has been discontinued a while back. Quote Link to comment
Vicente Hernandez Posted October 5, 2019 Author Share Posted October 5, 2019 Thank you for you information. Quote Link to comment
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