Hi, 

I’ve tried to use the redownload web several times, and I always get the same result: When I put my order data, serial number and email, I get a “point” as answer. No error messages nor another text, only a little box with a point inside. Please, I want use this aircraft.

I sent a mail to support and they told me the same as the web says: use redownload page....but I CAN NOT USE IT.

Please. Help.

Thank you.

which data are you using. esellerate or fastspring. esellerate started serial with a320-x-.

esellerate has closed down.

 

Edited October 5, 20196 yr by koen meier
added links to annoucements

Esellerate, I see

My start A320X-P3D-.....

I've used the transfer license and I get: 
Error: Cannot match serial number to existing products.

I'll lost 143 €....

Did you buy it for v3 or v4.

For prepar3d v3 

sadly this weekend is flight sim show at Cosford so support from fslabs is difficult i think as some staff is there.

There was an upgrade path for users of v3 to v4 of p3d however that has been discontinued a while back. 

Thank you for you information.