Ray Proudfoot Posted September 24, 2019 Posted September 24, 2019 I raised a support ticket yesterday and received an email acknowledging it shortly after. #621347. However, the wording in it suggests I can follow progress on a link. Clicking on the link displays this page with no option to follow. Is the site still under maintenance? Can someone please explain how this process works? I'm concerned because another person posted in this section about progress on his ticket and never received a reply. Is the procedure working? Quote
Norman Blackburn Posted September 24, 2019 Posted September 24, 2019 Ray I have seen your ticket so know it's there. We try to answer within 48 hrs, availability depending. Quote
Ray Proudfoot Posted September 24, 2019 Author Posted September 24, 2019 Just now, Norman Blackburn said: Ray I have seen your ticket so know it's there. We try to answer within 48 hrs, availability depending. Norman, why is there no system for following tickets? @Lefteris Kalamaras posted 2.5 years ago that a new system was being introduced but still no sign of it. Look forward to hearing from you regarding the problem raised. I had considered raising a topic in the Concorde forum to see if anyone else could reproduce it but I’ll await your reply. Quote
Norman Blackburn Posted September 24, 2019 Posted September 24, 2019 Feel free to also ask in the forum Ray! Quote
Ray Proudfoot Posted September 24, 2019 Author Posted September 24, 2019 Done Norman. Hopefully someone can reproduce the problem. 1 Quote
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