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[Resolved] Order Lookup Failed(1002)

Klaus Kielhorn

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Klaus Kielhorn

I bought the A320x a few days ago. Since then I try to register or verify the product.

I always get the message "Order Lookup Failed(1002).

Who can give me advice on how to register my A320x for further downloads? 

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Norman Blackburn

Hello Klaus,

1002 errors in 99.9% of cases are users either using the wrong email address or entering the product code (the SKU number) in place of their order ID.

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Klaus Kielhorn

Hello, Norman,
thank you very much for the tip, I would never have thought that the email address used by paypal would be used for verification.
I was actually registered with my own email address.

best regards

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