Guest Posted February 21, 2018 Share Posted February 21, 2018 Hi, i raised a ticket a month ago due to issues with spotlights that never got answered and then yesterday very early I raised a refund request that as of yet is still unanswered. I see others seem to get a good turnaround in ticket times so can only assume I’m doing something wrong? Can anyone help? Ticket numbers are: - 109756 refund 377090 spotlight issue (which can obviously now be closed in light of refund request) thanks Quote Link to comment
John Barnes Posted February 21, 2018 Share Posted February 21, 2018 Paul. Your ticket will receive the attention. However i can only tell you that the attempt is to deal with them in a 24 to 48 hour timeline. Please be patient. Quote Link to comment
Guest Posted February 21, 2018 Share Posted February 21, 2018 Ok thanks John, I was just a bit concerned because the other one had been outstanding for so long that I was doing something wrong. Quote Link to comment
Bulent Eroglu Posted February 21, 2018 Share Posted February 21, 2018 59 minutes ago, John Barnes said: Paul. Your ticket will receive the attention. However i can only tell you that the attempt is to deal with them in a 24 to 48 hour timeline. Please be patient. Mine has been well over 48 hours and I am still waiting, any idea whats going on? Quote Link to comment
John Barnes Posted February 21, 2018 Share Posted February 21, 2018 Please send me your ticket number in a forum PM. I will take a look. Quote Link to comment
Eric Moser Posted February 21, 2018 Share Posted February 21, 2018 I haven't seen a response to my ticket either(169114) and I sent it in last Friday. But it seems that people that have sent ticket requests for refunds have gotten replies quicker. c'mon fslabs. 2 Quote Link to comment
John Green Posted February 22, 2018 Share Posted February 22, 2018 I have been accepted as being registered and I have an account but when I try to download any liveries, I get the following: Sorry, there is a problem You are not allowed to download that file. Error code: 1D161/3 I've already downloaded Spotlights, so what's the problem in downloading liveries? They are an essential for my VA! Quote Link to comment
Mike Ionas Posted February 22, 2018 Share Posted February 22, 2018 You have to register your purchase to the forum to be able to download liveries. You will find instructions here: Quote Link to comment
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