"You do not have permission to view this content"

[Danila Kaverlunov]

Hey, sorry, how do i access the "MSFS A320 family" category if i already have a A321ceo?

[Matthias Giebler]

If I remember correctly, the e-mail address in the forum must be the same as the one used for the purchase.

[Norman Blackburn]

There are no purchases in your name or using the email address currently in use for this forum account.  If you used a different email address please change the one on this forum account and let us know after which we will manually assign the product to you.  This will then give you the forum access you require.

[Danila Kaverlunov]

i can't change the email i purchased the A321 from because i can't access it. I have any proof of payment, serial key, order number, etc if needed(

[Sabine Meier]

3 hours ago, Danila Kaverlunov said:

i can't change the email i purchased the A321 from because i can't access it. I have any proof of payment, serial key, order number, etc if needed(

Other workaround is create an account with that email on here. 

The email is used to verify the license during install.

[Ray Proudfoot]

I really don’t understand all these restrictions. Those waiting to buy the MSFS Concorde could learn a lot from reading the P3D Concorde forum.

The alternative is they’ll ask exactly the same questions on release and staff will have their valuable time wasted answering them. Open everything up and FSL lives will be much easier.

[Norman Blackburn]

52 minutes ago, Ray Proudfoot said:

I really don’t understand all these restrictions.

Support is only given to verified owners and is done in the forum.   We open it up and those who choose to pirate our products can also avail of the support that you and others have paid for.   

[Ray Proudfoot]

9 minutes ago, Norman Blackburn said:

Support is only given to verified owners and is done in the forum.   We open it up and those who choose to pirate our products can also avail of the support that you and others have paid for.   

Surely piracy is pretty minimal these days with all the safeguards you put in place? PMDG have no restrictions and it doesn’t seem to be an issue for them.

[Norman Blackburn]

A cursory look in Google would suggest that pirated versions of many add on developers hard work is out there Ray. 

[Ray Proudfoot]

6 minutes ago, Norman Blackburn said:

A cursory look in Google would suggest that pirated versions of many add on developers hard work is out there Ray. 

Can’t you report the sites hosting them and have them removed? Is there no process for policing them?

[Danila Kaverlunov]

Quote

 

Other workaround is create an account with that email on here. 

The email is used to verify the license during install.

 

i also need to confirm this email by logging into an email i don't have access to, lol.

[Danila Kaverlunov]

and i don't understand why i can't just provide receipts, keys and such to get the role. I have also contacted FSL support via tickets, which may also be proof of the a321 i purchased

[Norman Blackburn]

Hi Danila,

Whilst I can find tickets in your name the purchase details provided don’t match your name or email address.  Please open a fresh ticket with a copy of those receipts, order reference and serial.

[Troy Kretzul]

21 hours ago, Ray Proudfoot said:

I really don’t understand all these restrictions. Those waiting to buy the MSFS Concorde could learn a lot from reading the P3D Concorde forum.

The alternative is they’ll ask exactly the same questions on release and staff will have their valuable time wasted answering them. Open everything up and FSL lives will be much easier.

I agree with you Ray. Surely official support can be restricted without inhibiting community resources for prospective Concorde customers like myself.

[Fraser Gale]

There is also the issue of people from other forums (for other simulations) directly copying technical information that a few of us spent a lot of time researching and explaining, solely to assist loyal customers of FSLabs.  This information could then be used for other purposes without any thought to the original author.  

I'm sure any prospective customers could ask pertinent questions here in the general forum and would receive answers from current customers or those of us who keep an eye on things where time permits, even although they can't expect official support.  This does not extend to future developments incidentally, purely the current state of play. 

I'd personally like to see current customers focus on factual, evidence based information however, avoiding personal opinions or wish lists in order to provide useful and pragmatic information to all. 

[Danila Kaverlunov]

Quote

Hi Danila,

Whilst I can find tickets in your name the purchase details provided don’t match your name or email address.  Please open a fresh ticket with a copy of those receipts, order reference and serial.

ok, no problem

[Tim_Marchant]

Hi Norman,

We used to be able to access the Concorde Lounge but even this is not accessable anymore!

Would it be possible to open all forums to users registered with other products as we have not pirated them and you can verify these users as genuine? As Ray has said it would reduce questions.

Kind Regards

Tim Marchant

[Ray Proudfoot]

15 hours ago, Fraser Gale said:

There is also the issue of people from other forums (for other simulations) directly copying technical information that a few of us spent a lot of time researching and explaining, solely to assist loyal customers of FSLabs.  This information could then be used for other purposes without any thought to the original author.

Are you aware some of the plans in the old Concorde forum were taken without permission and ended up on the Colimata forum for XP? Not much you can do about this type of “theft” if it’s considered as such.

Just as anyone who bought Concorde for P3D and also bought the Colimata one could copy and paste all your technical documents you kindly provided.

The internet is the Wild West. You can’t control it. But giving prospective MSFS Concorde customers read access to the relevant forums would be a good move in customer relations.

[Fraser Gale]

5 minutes ago, Ray Proudfoot said:

Are you aware some of the plans in the old Concorde forum were taken without permission and ended up on the Colimata forum for XP? Not much you can do about this type of “theft” if it’s considered as such.

Just as anyone who bought Concorde for P3D and also bought the Colimata one could copy and paste all your technical documents you kindly provided.

The internet is the Wild West. You can’t control it. But giving prospective MSFS Concorde customers read access to the relevant forums would be a good move in customer relations.

I am fully aware of that, yes - you'll note this occurred when the forums were open to all...

I believe I was the one who said something about it on their forum and I haven't been back since. 

I have provided very few of my technical documents and even then only the odd page to prove what I'm saying is based on fact.  I will never provide the many documents I have for public consumption. 

Decisions regarding forum access are above my freebie status but I believe Norman has made the company position very clear. 

[Ray Proudfoot]

@Fraser Gale, I believe there was a belated apology and acknowledgment the data came from FSL site.

But access to any Concorde documentation would appear a moot point as it’s been retired over 20 years now and interest from the younger generation is limited.

And given very little can be controlled in the 64-bit version using that information would seem to have limited usefulness.

Norman is very helpful on the forum but access would be something only @Lefteris Kalamaras can decide. Just for info PMDG are still a successful business and any piracy doesn’t appear to have damaged them.

The dangers of downloading a pirated copy is evident on what else might be placed on the user’s PC. Something very nasty possibly.

[Fraser Gale]

2 hours ago, Ray Proudfoot said:

But access to any Concorde documentation would appear a moot point as it’s been retired over 20 years now and interest from the younger generation is limited.

And given very little can be controlled in the 64-bit version using that information would seem to have limited usefulness.

Hence the reason there is no point in me sharing the many documents I have collected/bought/been given in good faith over the years.   Though, as I work with the younger generation every day I would disagree with your assessment of their interest. 
 

When all said (repeatedly) and done, what we want and what we get in life are often two different things.  We are all aware of what you want but if the forums were to be opened up, I’d personally want all my Fraser’s Facts and other posts to be removed.  They were written in good faith by me (voluntarily) to assist FSLabs customers only.   Mind you, if things are as you suggest they are clearly of little benefit and I wasted my time writing them. 
 

You’ve asked the question, you’ve been given an answer, please respect this. 

[Troy Kretzul]

@Fraser Gale Could you share any further insights into interest in the Concorde, especially by younger simmers?

As a millennial, I guess I’m no longer a “young” generation, but I find it hard to believe, analogue flight deck or not, that the world’s only successful SST struggles to appeal to the new and veteran flight sim community alike.