Paul Biderman Posted August 16, 2023 Share Posted August 16, 2023 Anyone care to explain this highly discriminatory statement? I'm visually impaired. Don't want my money? Can you refund my Airbus purchases then? Obviously I find this pretty insulting. Quote Link to comment
Lefteris Kalamaras Posted August 16, 2023 Share Posted August 16, 2023 Dear Paul, this statement is not meant to offend - it's informative so that people who are visually impaired will then make their own decision. Obviously, the choice is always yours as a customer, but we felt that due to some limitations in the user interface, we needed to let people know ahead of time. We thank you for being a customer and we obviously appreciate that you've found ways to make it work for you. Quote Link to comment
Norman Blackburn Posted August 16, 2023 Share Posted August 16, 2023 10 minutes ago, Paul Biderman said: Anyone care to explain this highly discriminatory statement? I'm visually impaired. Don't want my money? Can you refund my Airbus purchases then? Obviously I find this pretty insulting. Hi Paul, Its very simple and certainly not intended to be discriminatory. As somebody who is visually impaired I assume you will know about screen reading software? I've had the good fortune in meeting both pilots and virtual controllers online over the years - including you - who have faced various challenges and had nothing but admiration in the way that they use the software to enjoy their chosen hobby. Unfortunately as noted during feedback from some visually impaired users, these screen readers are unable to work with our products. Whilst of course the extent that one needs such assistance can differ however. Case in point being you with your existing Airbus products. Maybe you could enjoy the Concorde in the same manner but its not something we can possibly know nor support or guarantee. As always thank you! Quote Link to comment
Paul Biderman Posted August 16, 2023 Author Share Posted August 16, 2023 Screen readers are pretty advanced these days. I know completely blind pilots (I am not completely blind) who are able to use software to help them fly advanced aircraft with little trouble. But my problem wasn't even in the fact that you were warning people that they may have trouble. My problem is with the phrase you used, which basically sounds like "If you're blind you can't use this". May I suggest a re-wording? "Note to visually impaired users: This product may not be compatible with certain screen reader applications"? Quote Link to comment
Lefteris Kalamaras Posted August 16, 2023 Share Posted August 16, 2023 Done! Thank you for the suggestion. 1 Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.