No prepar3d V4 or V5 found. Installer will now exit

[Saurabh Kumar]

lease find the attached image. After extracting the tile FS labs a320 file, when I try to open the setup file, I get the error as seen in the attached image. I have installed the Prepard V5 from Lockheed Martin. 

Where is the problem?

 

[Norman Blackburn]

Please email us support at flightsim labs dot com

with the following:

Your Order ID

A link to this forum post.

Your setup log from your temp folder.  It is called setup<date>.txt

[Norman Blackburn]

Hello Kumar,

From your setup log it tells me:

2020-08-07 17:17:25.044   Collecting P3Dv4 simulator platform information...
2020-08-07 17:17:25.045       Testing HKLM\SOFTWARE\Lockheed Martin\Prepar3d v4\SetupPath
2020-08-07 17:17:25.045           NOT Found...
2020-08-07 17:17:25.045       Testing HKCU\SOFTWARE\Lockheed Martin\Prepar3d v4\AppPath
2020-08-07 17:17:25.045           NOT Found...
2020-08-07 17:17:25.045   Finished collecting info...
2020-08-07 17:17:25.045   Results:
2020-08-07 17:17:25.045   Prepar3D v4 does NOT exist...
2020-08-07 17:17:25.045   
2020-08-07 17:17:25.045   Starting with Prepar3D v5...
2020-08-07 17:17:25.045       Testing HKLM\SOFTWARE\Lockheed Martin\Prepar3d v5\SetupPath
2020-08-07 17:17:25.045           Found...: D:\New folder\
2020-08-07 17:17:25.045       Testing D:\New folder\\Prepar3D.exe
2020-08-07 17:17:25.045           NOT Found...
2020-08-07 17:17:25.045   Prepar3D v5 does NOT exist...

 

I have made the two important entries bold.

According to your registry you installed P3Dv5 in a folder called "New Folder" however its not there.

The easiest way to fix this is to uninstall P3D, restart your PC and reinstall P3D.