Hello everybody,I bought and installed the Airbus A321. should i want to install this plane again, for example for a new pc, where can i download this airbus a321 again? Can anyone help me further?Sincerely

https://redownload.flightsimlabs.com/

... and which order ID and email do I enter? There was no order ID for the A-321 or should I take one from the A-320?

Check your order Email from Fastspring, there is a serial key as well as an order ID (starts with FLI). Enter those together with your E-Mail and download.

In addition, you can retrieve the data of your purchases via https://flightsimlabs.onfastspring.com/account/

Each product has its separate serial and order ID!

thank you for your support...

but it didn't work out, but I found the solution. you have to go to the FastSpring homepage and then log in with your e-mail address then you will get the download.

 

https://flightsimlabs.onfastspring.com/account

That's correct-

our redownload area is receiving a bit of love and care and does not (yet) include the A321-X. It's easier to go to the FastSpring page and download from there, as you'll always get the latest version.

 

In my FastSpring account is only a download for the 319 available. How can I download the Installer for the 321? I've purchased it 1 week ago... 

25 minutes ago, Marc Düsing said:

In my FastSpring account is only a download for the 319 available. How can I download the Installer for the 321? I've purchased it 1 week ago... 

Did you use the same email for both purchases.

I'm having the same issue. I used the same email for all Airbus purchases - I go to the Fastspring site and enter the email. I receive a link that shows my purchases but only the 319 has an active link. This is a really cumbersome system.

7 minutes ago, David Porrett said:

I'm having the same issue. I used the same email for all Airbus purchases - I go to the Fastspring site and enter the email. I receive a link that shows my purchases but only the 319 has an active link. This is a really cumbersome system.

 

Just an addition from my view: the redownload page is not user friendly. We need to enter Order, License and email. Why is it not in the download section where liveries are? As far as I know everybody needs to verify it's order for the forum. That would be an incredible easyness for user experience.

Or just develop an autoupdater. If you have a CI pipeline it's pretty easy to check the checksums of the product files and just download what's needed via a small client tool. The client tool might have a one time registration process where you type in your license details, email and order ID and can then redownload and upgrade the product. That would be really cool!

There is a operations type center on the roadmap but we still dont know when it is comming.

8 hours ago, Christoph Sebek said:

 

Followed everything in the post, however all I get is 1 download link to the 319 purchase - the 320, 321 purchases have no link. The only active link downloads the 319 expansion. The process of clicking "Manage My Account" then receiving a link to proceed is just clunky and cumbersome, never mind the fact that it is clearly not working properly.

Just now, David Porrett said:

Followed everything in the post, however all I get is 1 download link to the 319 purchase - the 320, 321 purchases have no link. The only active link downloads the 319 expansion. The process of clicking "Manage My Account" then receiving a link to proceed is just clunky and cumbersome, never mind the fact that it is clearly not working properly.

Did you use the same email for all purchases?

Hi David,

I have just looked and can see all three of your purchases - the two license transfers and the more recent 321X.

To confirm, are you able to see all three but cant get a download link for one or more product *at Fastspring* or you can not see the products at all?

As already stated in the second post in this thread, https://redownload.flightsimlabs.com/ is available too.

 

5 minutes ago, Norman Blackburn said:

Hi David,

I have just looked and can see all three of your purchases - the two license transfers and the more recent 321X.

To confirm, are you able to see all three but cant get a download link for one or more product *at Fastspring* or you can not see the products at all?

As already stated in the second post in this thread, https://redownload.flightsimlabs.com/ is available too.

 

Hi Norman,

Yes, confirmed. The only link I get is for the 319 purchase. The other purchases are visible with serials, but no link.

I did end up using the "redownload" link you provided, albeit a very slow download, however if the FastSpring portal is the primary delivery method for the future there appears to a glitch for some users.

 

Thanks for checking