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Unable to activate A319 in account settings

Alessio Bollazzi
Alessio Bollazzi
in General Forum

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Hi everyone

I bought the A320 and could activate it in P3D and as a product in my account settings(here in the forum). Shortly after I also got the A319 and could activate it in P3D but not in the Forum. It says "Order lookup failed (1012)". When I looked through my Emails I noticed that I didn't receive any confirmation Email for the A319, I have know the order number and serial number because I took a screenshot right when I bought the plane.

Hope you guys can help

Alessio

The method you used doesn’t apply for new purchases.  If you drop me a PM with the Order ID I will take a look for you as soon as able.

Thanks for the PM. I will follow up there.

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