As a sign of good faith on FSL behalf are you willing to except that refunds in this case will be considered/offered to those of us who feel outraged by the situation we have found in the last 24 hrs.

If so could you please provide information and actions required by the consumer to facilitate this (such as proof of deletion of a320)

I would appreciate an appropriate responce to this and not a simple "Submit a Ticket" as the community as a group needs to know?

On a side note has any other product included the malware (e.g Spotlights) 

Regards

Stephen Flanagan 

would be great if i could log in or even create an account for the ticket system....this is getting frustrating

I don't want a refund perse but I didn't spend nearly $150 just to have malware installed into my computer without my knowledge.

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On ‎19‎-‎02‎-‎2018 at 10:23 PM, Tobias Gruber said:

would be great if i could log in or even create an account for the ticket system....this is getting frustrating

You have to be a verified owner to create tickets...

You can find a post about how to do it on the forum

yes and you are 3 days late  i was prior to getting my refund, it all worked out

This matter is resolved.