Hello,

I just buy on your web site the a320 x for p3dv4.

I read the documentation for install him but i have a problem with. when i choose the plane p3dv4 ask me to close . I click no but after charging p3dv4 always crash

I install the exe in administrator mode, i have avast, i  exclude

 

C:\Users\jérôme gamer\Documents\Prepar3D v4 Add-ons\FSLabs\* .

C:\ProgramData\FlightSimLabs\LAAS\* on it

 

The firewall of windows defender was desactivate.

I reduce the graphics and it's always the same problem

Can you help me please?

Thank you very much

 

 

 

 

 

Hello Jerome, 

you are posting in the general forum where you will not get support. 

Please note that you will have to change your nickname to be your real name, first and last as in your purchase and you have to link your addon to your account. Then you can post in the appropriate forum.

 

 

Cheers

Marc

sorry

I changed my name

Yes but i cant post in the support forum

@jerome meunier if you follow the link  Marc gave above it will explain how to add your purchase to your profile.  Once you have done that the support forums will be available to you.

ok thank you

Thank you i post in the crash desktop forum :-)

Just check your ticket.