Daniel Baker Posted September 5, 2017 Share Posted September 5, 2017 Hello, Today suddenly I cannot download any liveries. I checked to see that my product was verified in my account settings and found it had disappeared. When I try and reverify it it says "Order lookup failed (1002)" It also seems that I cannot submit a support ticket; it won't recognize my password. Thanks, Daniel Quote Link to comment
John Barnes Posted September 5, 2017 Share Posted September 5, 2017 Please create an account at the following link and submit a ticket to assist. http://support.flightsimlabs.com/ Quote Link to comment
Lefteris Kalamaras Posted September 5, 2017 Share Posted September 5, 2017 It would also help if you used the original "Daniel Baker1972" forum account which is already the account with your verified purchase, rather than the duplicate "Daniel Baker" that you're posting from currently. PS. One of the two accounts has to go. I recommend removing this one here and renaming the earlier one back to "Daniel Baker". We can assist with that as well. 1 Quote Link to comment
Daniel Baker1972 Posted September 5, 2017 Share Posted September 5, 2017 7 hours ago, Lefteris Kalamaras said: It would also help if you used the original "Daniel Baker1972" forum account which is already the account with your verified purchase, rather than the duplicate "Daniel Baker" that you're posting from currently. PS. One of the two accounts has to go. I recommend removing this one here and renaming the earlier one back to "Daniel Baker". We can assist with that as well. Oh wow, didn't even see that - good catch. My apologies; not sure how that happened... Yes, I'm completely fine with what you suggest - thanks very much. Daniel Quote Link to comment
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