Support Ticket System

[Brandweermannetje]

I try to sign in to the ticket system but I will not receive an email. So I can not login.

[Aidan Hutchison]

Me as well.

[Pierre Boileau]

Hi,

I am a new customer.

I tried last friday to have a support via the FSlabs Support Helpdesk. I saw that " To better serve you, we encourage our Clients to register for an account", so I've tried to do that.

The problem is that I've never received the automatic mail to confirm my account, so, 4 days later, I still wait..

Thanks

Pierre Boileau

[Norman Blackburn]

Thanks gents.  A problem has been identified and should be rectified shortly.

[Alexander Mattheis]

Dear FSLabs,

Im unable to register to your Support Ticket System - i created my account "Alexander Mattheis" and entered my emailaddress to receive your registration mail yesterday  - but it didnt come through. Its not in the spam filter either, I guess that t-online.de, my provider blocked your address.

Could you please review it? And maybe get in contact with t-online so you get whitelisted and I can open my account at your support ticket system.

Regards

[Alexander Mattheis]

Thanks @Norman Blackburn,

can you guys just send me another confirmation mail - I didnt find this kind of relatively common feature at your site - and I dont have another email address I could register with.

Thanks in advance,

Alexander

[Pierre Boileau]

Hi,

How long do you think you need to send an automatic message to get an active support account ?

My request has been sent last friday ...

Thank you

[Lefteris Kalamaras]

Pierre-

I looked and didn't find a support ticket from you. Can you please reenter it? Sorry for the inconvenience.

[Pierre Boileau]

Hi Lefteris

For now I'm just trying to create an Support Ticket account.

Last Friday, I created a new account with my email and a password, everything was OK except that I never received the confirmation email.

Now,  when creating an account with my email and a password, the  answer of the system is "this account already exists do you want to sign in ?" - if answer Yes - response "access denied".

Now, when using the account I tried to create lasr week, response : "account confirmation required"

So I can't move ...

[Lefteris Kalamaras]

Pierre,

I deleted your @gmail account registration and resent the activation link for the @neuf account. Let me know how that goes.

[Alexander Mattheis]

@Lefteris Kalamaras - could you please also review my registration?

[Lefteris Kalamaras]

49 minutes ago, Alexander Mattheis said:

@Lefteris Kalamaras - could you please also review my registration?

You should have received a validation request email now.

[Alexander Mattheis]

Yes - thank you @Lefteris Kalamaras

[Pierre Boileau]

It's OK for me, Lefteris, I've sent my problem to your support

Thanks