Volker Hans Posted May 18, 2017 Share Posted May 18, 2017 Hello, don`t know where to ask, so I´m sorry if this is the wrong Place. I got no Answer to my Support Ticket 417503 for 7 Days now. Is the Support System down. What should i Do? Quote Link to comment
John Barnes Posted May 18, 2017 Share Posted May 18, 2017 I have just addressed your ticket for advice. Sorry about the delay been busy doing other stuff too. I hope to have an answer for you this evening sometime. EDIT They are dealing with it now. Quote Link to comment
Volker Hans Posted May 18, 2017 Author Share Posted May 18, 2017 Thank you very much. Will wait for the Answer. Quote Link to comment
John Barnes Posted May 18, 2017 Share Posted May 18, 2017 Ok Have just spoken to the boss. If you could please Update your user name to your real name then you will be manually activated on the forum. Once you have done that can you please check the ConcodeX FAQ and take note of the section that discusses updating the VS2013 c++ redistributables to the correct ones. Your product is now registered on the forum and we just need to change your name to your real name. Quote Link to comment
Volker Hans Posted May 18, 2017 Author Share Posted May 18, 2017 I´ve changed my Username to my real Name as you wish. Thanks again. Quote Link to comment
John Barnes Posted May 18, 2017 Share Posted May 18, 2017 Ok and i now see your product has been verified. You should now have access to the FAQ Quote Link to comment
Volker Hans Posted May 18, 2017 Author Share Posted May 18, 2017 Problem not solved after reading FAQ and updating the VS2013 c++ redistributables. ======================================== Activation Failed General Failure Contact Fsimlabs for Further Support. ======================================== Same as for reading and trying the Solutions in the FAQ. The Concorde X is the only Aircraft making Problems with Activation. Pls. help - don´t want to make another Ticket after waiting 7 Days now. Quote Link to comment
John Barnes Posted May 18, 2017 Share Posted May 18, 2017 Did you remove all the old files first? then do the DNS thing? Quote Link to comment
Volker Hans Posted May 18, 2017 Author Share Posted May 18, 2017 I´ve had no old files. It´s a "new" System . And I´m not so safe to do anything with a DNS Server also my Provider doesn´t allow this. It´s a preconfigured Router from the Provider. Edit: Oh man i´ve misread the hole Thing about the DNS Server. Have changed the DNS Server. Installation now went Fine. Thanks again for help. Topic can be closed 1 Quote Link to comment
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