New Support Ticket System and How to unlock livery downloads and write access in the A320-X or Concorde-X support forums...

March 15, 2017

Hello all,

You may have noticed that we have made a few changes in our Forums and Web Site recently, in our on-going efforts to streamline and simplify support for our current and prospective customers.

New Support Ticket System

If you have sent any emails to support (at) flightsimlabs (dot) com, you'll have discovered that they are now automatically entered in our new support ticket system. This will be our primary means of providing support to our customers going forward, as it guarantees that your issue will be noticed and responded to.

Our new support ticket system also provides a Knowledge Base with solutions to several issues already contained and more added every day.

Feel free to visit it at http://support.flightsimlabs.com if you need help with our product line.

A3XX-X and Concorde-X Forum Systems

As part of those changes, the A3XX-X and Concorde-X forums have now become read-only for all our registered members who have not (yet) verified ownership of the A3XX-X or Concorde-X products (for FSX or P3D). Keep in mind that while we try hard to read and respond to all posts, if you really need help with something, we ask you to open a support ticket instead to be guaranteed a speedy reply.

Now - In order for a member to be able to post in the A3XX-X or Concorde-X forums, we now ask that the following two requirements be met:

1) Change of your Display Name to your Real Name.

The ability to change your forum name yourself is no longer available. Please email us support at flightsimlabs dot com with your request.*

2) Proof of product ownership. After the transition to FastSpring, verification of new product purchases and ownership is now automatically performed by our forum software. It is no longer required for members to go through their settings and verify product purchase, as communication with eSellerate servers is no longer possible, as MyCommerce have stopped operating them. If you own an old license and have not verified your product in our forum, please send us email with your order ID to support (at) flightsimlabs (dot) com and your username and we will take care of this for you.

Thank you once again for your continued support and appreciation of our hard work - it is exactly what makes us work hard to provide you with highest quality products now and in the future, with many more exciting things to come!

Edited September 25, 2021 by Norman Blackburn
* Update