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[RESOLVED] Enigma issues, feel like a BETA tester who has payed 100$


P3da Scf

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Hi all,

 

it seems to be that the developer here having no glue about there own piracy protection.

I've still the issue with ENIGMA PROTECTION after a FSX restart.

Can only solved if I start the whole PC.

No staff answers about my last post just senseless answers like " Enigma is the encyption machine from the Germans in 2nd WW" 

In my mind this is not the right way to support customers they have payed a lot of money for a plane that feels like a BETA.

Hopefuly anyone will able to solve this issue cos of it's really anoying to restart the whole PC every time.

Regards

Frank

 

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Lefteris Kalamaras

Frank,

first of all - it doesn't matter whether you paid $100 or $1 or $10000, the support you will receive from us is the same. I don't buy the argument "this is more expensive than other add-ons" - we are committed to providing first-rate support for all our products regardless of their price. So let's leave pricing out of the situation.

secondly - if you're getting an "Enigma Protection Error", while this indeed comes from our software protection mechanism, it's indicative of some software that is actively trying to change the protected parts of our software. In the few instances we've met with so far, it was an indication of a virus on the customer's PC or some other malware attempting to modify code-in-memory or our products' DLLs. In one single instance, it was an issue with the customer's antivirus program being too trigger-happy and feeling it was attempting to help the user in fighting an imaginary virus in our software.

I know that's not what you want to hear, but this problem is due to something running on your computer which detects the protection mechanism once it runs and decides it doesn't like it, so it tries to modify it. That's why it works OK the first time after a reboot, but not after you close FSX and restart it.

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Hi Lefteris,

 

thank you for your reply.

Now the facts:

Hardware is a iMac with Bootcamp installed Win10.

Software side running is no Antivirus software cos the iMac has on Windows side no activ Internet connection.

Starting with FSX will be Ultimate Traffic 2, cuotl script engine for GSX, Simconnect and FSUIPC.

No malware or viruses are on the Win partition. 

No additional software they has nothing to do with Flightsimulation are running.

During the flight are also running ProATCX and ASNext.

So what can touch your protection after shutdown the FSX.

Also a additional issue and I think this will probably  cause the issue with Enigma is I can't end the flight on a normal way, like some other users here as well.

Have to stop with CTRL + C.

Any ideas?

 

Regards

Frank

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Romain Roux
6 minutes ago, Artox67 said:

Software side running is no Antivirus software cos the iMac has on Windows side no activ Internet connection.

 

7 minutes ago, Artox67 said:

No malware or viruses are on the Win partition. 

Hi Frank,

This doesn't necessary mean that you don't have a virus on Windows. 

First, contrary to what most think, Mac OS can get infected by a virus (yes, there are virus for Mac as well as for Windows).

Second, if Windows via Bootcamp is run on the same hard drive than Mac, you may get a Windows virus on the hard drive when you connect to internet with the Mac OS session that is then triggered when you run Windows.

You'd better install a anti-virus and scan your Windows.

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18 hours ago, Lefteris Kalamaras said:

Frank,

first of all - it doesn't matter whether you paid $100 or $1 or $10000, the support you will receive from us is the same. I don't buy the argument "this is more expensive than other add-ons" - we are committed to providing first-rate support for all our products regardless of their price. So let's leave pricing out of the situation.

secondly - if you're getting an "Enigma Protection Error", while this indeed comes from our software protection mechanism, it's indicative of some software that is actively trying to change the protected parts of our software. In the few instances we've met with so far, it was an indication of a virus on the customer's PC or some other malware attempting to modify code-in-memory or our products' DLLs. In one single instance, it was an issue with the customer's antivirus program being too trigger-happy and feeling it was attempting to help the user in fighting an imaginary virus in our software.

I know that's not what you want to hear, but this problem is due to something running on your computer which detects the protection mechanism once it runs and decides it doesn't like it, so it tries to modify it. That's why it works OK the first time after a reboot, but not after you close FSX and restart it.

Hi Lefteris,

 

I checked my stuff today. No viruses and no malware on the Win10 and neither on the Mac Partition. So far so good.

Now I played around a little bit and found out that if the Enigma error comes up, FSX closed and if I startup FSX again load the trike and switch than to my Majestic DASH 8 and THAN to the A320, I can startup the bird.

But.... than the key for switching views, like Q for virtaul cockpit is not longer working.

Any suggestions?

 

Frank

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Marc Ehnle
42 minutes ago, Artox67 said:

if I startup FSX again load the trike and switch than to my Majestic DASH 8 and THAN to the A320, I can startup the bird.

But.... than the key for switching views, like Q for virtaul cockpit is not longer working.

Any suggestions?

 

Frank

 

Hi Frank

Never never never ever try to load a complex simulation like the FSL aircrafts (or ANY other like PMDG, A2A, Majestics  and so on) over an other complex addon. It WILL NOT WORK! 

 

FSX cannot reset the preloaded situation you loaded up with the complex addon aircrafts when switching to another one. You have to handle FSX (and P3D as well) like a baby, everytime from the beginning.

ONLY a default aircraft like the Trike, Cessna etc can be loaded up prior to an addon. 

 

I have read about MANY problems with FSX addons using simconnect or similar programs when using the Flight Simulator on Apple devices no matter if there is a Win partition.. MAYBE the mac is the problem, not necessarily a virus. But I would also recommend to try 2 or 3 anti virus scanners (deinstal the one before installing the next) to be really sure.. FSX is like a little child, not really finished and the smallest problem with your setup can cause a puperal behaviour... 

 

Greets

Marc

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45 minutes ago, Ephedrin said:

 

Hi Frank

Never never never ever try to load a complex simulation like the FSL aircrafts (or ANY other like PMDG, A2A, Majestics  and so on) over an other complex addon. It WILL NOT WORK! 

 

FSX cannot reset the preloaded situation you loaded up with the complex addon aircrafts when switching to another one. You have to handle FSX (and P3D as well) like a baby, everytime from the beginning.

ONLY a default aircraft like the Trike, Cessna etc can be loaded up prior to an addon. 

 

I have read about MANY problems with FSX addons using simconnect or similar programs when using the Flight Simulator on Apple devices no matter if there is a Win partition.. MAYBE the mac is the problem, not necessarily a virus. But I would also recommend to try 2 or 3 anti virus scanners (deinstal the one before installing the next) to be really sure.. FSX is like a little child, not really finished and the smallest problem with your setup can cause a puperal behaviour... 

 

Greets

Marc

Hi Marc,

thank you for your suggestions.

I'm a Senior Specialist Engineer with Apple Ireland. I know that some applications are tricky with Mac/Bootcamp Windows.

I run the FSX for a couple of years now on the Mac/Windows machine and I use a lot of Add-Ons like PMDG 737, 777, 747 also Majestic Dash8 and so on.

No other Add-on causes so much issues like this FLS A320 and in this case I'm still in mind they use us as a kind of Betatester they pay for the Add-on.

It's always the easiest way to say "On your PC is something wrong" but it isn't and I expect a solution from the developer side. 

 

Regards

Frank

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Marc Ehnle
4 hours ago, Artox67 said:

 

I'm a Senior Specialist Engineer with Apple Ireland. I know that some applications are tricky with Mac/Bootcamp Windows.

I run the FSX for a couple of years now on the Mac/Windows machine and I use a lot of Add-Ons like PMDG 737, 777, 747 also Majestic Dash8 and so on.

 

That's good to know and a good point! 

 

Thx,

Marc

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Default key for switching views is "S" ....

7 hours ago, Artox67 said:

Hi Lefteris,

 

I checked my stuff today. No viruses and no malware on the Win10 and neither on the Mac Partition. So far so good.

Now I played around a little bit and found out that if the Enigma error comes up, FSX closed and if I startup FSX again load the trike and switch than to my Majestic DASH 8 and THAN to the A320, I can startup the bird.

But.... than the key for switching views, like Q for virtaul cockpit is not longer working.

Any suggestions?

 

Frank

Default key for switching views is "S"then "A" to switch from 2d to vc to fo views. Don't press "Q" and then post you have not audio!

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2 hours ago, enri said:

Default key for switching views is "S" ....

Default key for switching views is "S"then "A" to switch from 2d to vc to fo views. Don't press "Q" and then post you have not audio!

Hi enri,

thank you for this post.

I would recommend you to manual of FSX and some websites where you can check how you can programming the keyboard buttons how ever you want.

Please avoid any senseless posts if you don't have to say anything what helpful and/or regarding to the theme.

Regards

Frank

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Drink a cold soda...

I stated default keys.

If you want helpful support from developers and from whom spend his time for free, just to help, you should write... I can't switch views from my preset.

Being yourself a developer you should also know that bugs reporting must come from the closer situation to default as possible.

Working for a major company you should also be aware to the fact that you bought a product supposed to work under windows systems.

I won't blame developers if compatibility with windows emulation under mac will be supported as last thing to do.

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Bob Lyddy

Frank -

This statement (" Please avoid any senseless posts if you don't have to say anything what helpful and/or regarding to the theme.") is a bit uncalled for as a fellow simmer was offering a suggestion.  Everyone is encouraged to assist each other in a respectful manner.

 

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Lefteris Kalamaras
On 11/25/2016 at 9:17 PM, Artox67 said:

Hardware is a iMac with Bootcamp installed Win10.

This, as you can well understand, is not supported (for reasons entirely similar to what you're facing).

On 11/25/2016 at 9:17 PM, Artox67 said:

Software side running is no Antivirus software cos the iMac has on Windows side no activ Internet connection.

How did you activate the product if there's no active Internet connection? It's well established that an internet connection is required (similar to what other add-on developers do).

9 hours ago, Artox67 said:

No other Add-on causes so much issues like this FLS A320 and in this case I'm still in mind they use us as a kind of Betatester they pay for the Add-on.

It's always the easiest way to say "On your PC is something wrong" but it isn't and I expect a solution from the developer side.

"so much issues"? As in "Enigma protection error" on a machine that 1) is running Bootcamp (not supported) and 2) does not have an active Internet connection?

All I saw was a SINGLE issue (the Enigma protection error) which I've already suggested only comes up on computers that have malware on them (which are sometimes not detectable) that try to change the software either in-memory or after they've detected it running.

Trying to switch aircraft after flying the A320-X is not recommended either as FSX does not clean its own memory up properly (not much we can do about that - same as with other complex aircraft add-ons). You will need to exit FSX and restart it if you like to fly another aircraft afterwards.

Frank,

I gave you an honest attempt at a solution, but your attempt to put yourself above others ("I am a so-and-so at so-and-so") would only be relevant if you were "an ex-ACES developer working at LM" - otherwise, it fails to cause the effect you desired (explain that you're computer savvy) and instead puts people off - people who already tried to assist you with YOUR problem (not their problem - YOUR problem), even though your computer is not supported.

Also- your comment about being a "Betatester" is impolite and offensive to all of us who attempted to assist you. No matter how much (or how little, depending on your point of view) you paid for anything, such behavior will get you nowhere.
 

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6 hours ago, Lefteris Kalamaras said:

 

On 25.11.2016 at 7:17 PM, Artox67 said:

Hardware is a iMac with Bootcamp installed Win10.

This, as you can well understand, is not supported (for reasons entirely similar to what you're facing).

 

What is the difference for you, between Windows10 on a PC and Windows10 using a Mac hardware? Bootcamp is just a tool who helps to use the Mac hardware for Windows. It's not an emulator like Parallels or VMWare. So finally we talk about Win10 home , 8GB DDR3 RAM, GeForce GTX750 1024MB DDR RAM.

 

6 hours ago, Lefteris Kalamaras said:

All I saw was a SINGLE issue (the Enigma protection error) which I've already suggested only comes up on computers that have malware on them (which are sometimes not detectable) that try to change the software either in-memory or after they've detected it running.

The Enigma issue is just one of them, other will be, it's not possible to end a flight with ESC than click "End flight" the start screen from FSX will appears  overlaid with the window, that also appears if you press ESC during a flight. "End flight, continue flight etc. A cross search the forum brings up a couple of simmer they have the same issue.

However I can go ahead with this and end the FSX completely but than next start of FSX, Enigma comes up.

7 hours ago, Lefteris Kalamaras said:

How did you activate the product if there's no active Internet connection? It's well established that an internet connection is required (similar to what other add-on developers do

Activation was done by a shared secure VPN connection from another Mac.

6 hours ago, Lefteris Kalamaras said:

Trying to switch aircraft after flying the A320-X is not recommended either as FSX does not clean its own memory up properly (not much we can do about that - same as with other complex aircraft add-ons). You will need to exit FSX and restart it if you like to fly another aircraft afterwards.

Again for a clearly understanding, After a shutdown of FSX, after using A320X, the only way to avoid restarting the whole PC is to load the trike, switch to another aircraft Add-ON and than I can load the A320X again without the Enigma error. This way also works if I switch back e.g. than from the Dash8 to the trike (by the way this is also not possible after using the A320X) and  load than the A320X again, he starts without any issues.

 

 

 

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Look at your default flight: If you don't have disablepreload=1 in fs config save a default flight with default cessna with engine turned off.

Then load fls320x in free flight screen it must works. i don't even have the trike installed and I load bus from the main screen.

 

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14 minutes ago, enri said:

Look at your default flight: If you don't have disablepreload=1 in fs config save a default flight with default cessna with engine turned off.

Then load fls320x in free flight screen it must works. i don't even have the trike installed and I load bus from the main screen.

 

Indeed, it works as mentioned above. The issue comes up after shut down the FSX and restart again without restarting the PC. 

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I saw once in task manager that fslabs process remain active after flying without any impact over the system....did you check task manager if there fslabs still active shut it down and try restart fsx.

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1 minute ago, enri said:

I saw once in task manager that fslabs process remain active after flying without any impact over the system....did you check task manager if there fslabs still active shut it down and try restart fsx.

If I shut down the FSlabs process the FSX wont start up with error that this process needs running. There are some posts here in the forum as well regarding this process.

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Zeljko Budovic

Yes, that process is spotlights related. When don't needed(when i fly other aircraft), i disable it in "services" and spotlights entry in fsx dll.xml. This way FSX will start without problems. 

Just out of curiosity, have you tried leaving your VPN connection / internet access active while using FSL A320? I belive i saw somewhere - "active internet connection is needed to use this product" or something like this

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49 minutes ago, lodestar said:

Just out of curiosity, have you tried leaving your VPN connection / internet access active while using FSL A320? I belive i saw somewhere - "active internet connection is needed to use this product" or something like this

Yes indeed I did but same result. Loading Trike than e.g. PMDG 737/Dash8 back to trike than loading A320 = No Enigma issue.

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Issue seems to be resolved,

 

after unloading the Nvidia Profile here from the Forum and delete Nvidia Inspector the Enigma issue is gone.

I can shut down the FSX but just with CTRL + C (more in another thread) and restart FSX, load trike, load A320, works. 

So the issue was related to Nvidia Inspector and the profile downloaded here.

You can close the thread as resolved.

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Lewis Mackay

I would say don't use Windows bootcamp, you'll get a much more stable system running a direct Windows machine. Windows on Bootcamp will run much worse than Windows on it's own hardware. Mac's have many special built components for Apple that Windows is not designed to run on, Bootcamp emulates it for Windows to understand similar to a Virtual Machine with more resources.

Also I find it hard to believe your a software developer at Apple when you yourself said that Mac's cannot get viruses when they can, A Mac is an OS, a piece of software, just like Windows, Linux, BSD, DOS etc. A virus is simply a program designed to corrupt the software.

Off-topic but thought I'd just say you seem to be making excuses when you don't like the answers you are given.

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Karl Brooker
12 hours ago, ScottyGoesNoot said:

I would say don't use Windows bootcamp, you'll get a much more stable system running a direct Windows machine. Windows on Bootcamp will run much worse than Windows on it's own hardware. Mac's have many special built components for Apple that Windows is not designed to run on, Bootcamp emulates it for Windows to understand similar to a Virtual Machine with more resources.

Nonsense. Bootcamp is not emulation. Bootcamp is Apple's application which partitions your drive and sets up a dual-boot. It is not emulation, it's not Windows within macOS; it is Windows running natively on the hardware inside the iMac. The insides of iMacs are basically laptop/mobile internals, sure, but running Windows on an iMac is exactly the same as running Windows on a "direct machine".

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18 hours ago, tumtiddle said:

Nonsense. Bootcamp is not emulation. Bootcamp is Apple's application which partitions your drive and sets up a dual-boot. It is not emulation, it's not Windows within macOS; it is Windows running natively on the hardware inside the iMac. The insides of iMacs are basically laptop/mobile internals, sure, but running Windows on an iMac is exactly the same as running Windows on a "direct machine".

Thx.

Now the next question is, why Lefteris said running Windows on a iMac using Bootcamp and also using A320 on FSX at this machine is not supported?

 

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Lefteris Kalamaras

Unsupported does not equal not permitted. You can do whatever you like (install on Cray Supercomputers with Bootcamp for Windows there if such a thing exists), but it doesn't mean we would have a legal obligation to support that. You found a good solution for your issue and we're happy that you did (and it's possible it had nothing to do with Apples / Oranges or other fruit). However, to be able to support it would require that we at least own a set of hardware to run tests on. We have a finite amount of resources to allocate on hardware and they are allocated on PCs only. If and when the Apple hardware becomes dominant in the Windows market, we'll reconsider this of course.

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J van Braam

Artox67,

Do you mean Imac with Bootcamp and Win10 is 100% the same s a native Window computer? I don't think so. I have also on my Imac Bootcamp running with Windows10 but, for example; the sound on the speakers are not working only on the headphone, the scroll wheel function of the Magix Apple mouse is not working. So i have connected an old style USB mouse with the scrollwheel and that works fine. So Google is your friend.

Regards Jovabra

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3 minutes ago, Jovabra said:

Do you mean Imac with Bootcamp and Win10 is 100% the same s a native Window computer? I don't think so. I have also on my Imac Bootcamp running with Windows10 but, for example; the sound on the speakers are not working only on the headphone, the scroll wheel function of the Magix Apple mouse is not working. So i have connected an old style USB mouse with the scrollwheel and that works fine. So Google is your friend.

This is a little bit out of topic feel free to contact our support to get help with your issues.

On my machine all is working fine, I can use my magic mouse also I've sound from headset and also from the speaker, from sono sound system as well. 

4 hours ago, Lefteris Kalamaras said:

Unsupported does not equal not permitted. You can do whatever you like (install on Cray Supercomputers with Bootcamp for Windows there if such a thing exists), but it doesn't mean we would have a legal obligation to support that. You found a good solution for your issue and we're happy that you did (and it's possible it had nothing to do with Apples / Oranges or other fruit). However, to be able to support it would require that we at least own a set of hardware to run tests on. We have a finite amount of resources to allocate on hardware and they are allocated on PCs only. If and when the Apple hardware becomes dominant in the Windows market, we'll reconsider this of course

If I didn't mentioned Windows is running on a iMac, it will be simple a Intel i5 with an Nvidia GTX755 1024MB, 8 GB Ram and a 1TB SATA. Nothing is different to a PC with the same specs. 

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Lefteris Kalamaras
2 hours ago, Artox67 said:

If I didn't mentioned Windows is running on a iMac, it will be simple a Intel i5 with an Nvidia GTX755 1024MB, 8 GB Ram and a 1TB SATA. Nothing is different to a PC with the same specs. 

So-

if I follow this link to install MacOS Sierra on an i5-6600K with a GT740, would, say, Steinberg developers have to provide support for Cubase on it?

Before you reply "Yes", think about what I said: You found a good solution for your issue and we're happy that you did - and it's possible it had nothing to do with hardware - but we do not have the resources to be able to support it on hardware that we don't own in-house.

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  • 1 month later...
Kevin Hall
On 26/11/2016 at 11:06 PM, Lefteris Kalamaras said:

This, as you can well understand, is not supported (for reasons entirely similar to what you're facing).

How did you activate the product if there's no active Internet connection? It's well established that an internet connection is required (similar to what other add-on developers do).

"so much issues"? As in "Enigma protection error" on a machine that 1) is running Bootcamp (not supported) and 2) does not have an active Internet connection?

All I saw was a SINGLE issue (the Enigma protection error) which I've already suggested only comes up on computers that have malware on them (which are sometimes not detectable) that try to change the software either in-memory or after they've detected it running.

Trying to switch aircraft after flying the A320-X is not recommended either as FSX does not clean its own memory up properly (not much we can do about that - same as with other complex aircraft add-ons). You will need to exit FSX and restart it if you like to fly another aircraft afterwards.

Frank,

I gave you an honest attempt at a solution, but your attempt to put yourself above others ("I am a so-and-so at so-and-so") would only be relevant if you were "an ex-ACES developer working at LM" - otherwise, it fails to cause the effect you desired (explain that you're computer savvy) and instead puts people off - people who already tried to assist you with YOUR problem (not their problem - YOUR problem), even though your computer is not supported.

Also- your comment about being a "Betatester" is impolite and offensive to all of us who attempted to assist you. No matter how much (or how little, depending on your point of view) you paid for anything, such behavior will get you nowhere.
 

I just got the Enigma error after installing the latest FSX version of the A320 and updating Spotlights to the latest available. My A320 had been running perfectly well before this, so I knew it wasn't caused by malware, unless it just installed itself. After experimenting a little it turned out to be caused by Spotlights. I went back one revision (from 30 to 29) and hey presto no the A320 loaded with no Enigma error. 

The Enigma error message is, to say the least, enigmatic. It gives no information apart from "contact the author". It doesn't identify itself as originating from FSL and gives no clue to the cause. It looks like the type of sinister popup that some malware creates. Google led me to this thread, but I shouldn't have to do that. It would be much more helpful if it was properly identified, and gave advice on what probably caused it. Perhaps a link to an explanation on this forum?

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