Why i can not download any liverie?

[Kelsey Fitzpatrick]

Why i can not download any liverie?

[Sabine Meier]

You are not in any customer groups yet. You might need to send an email to support but reaction can take up to two business days.

[Norman Blackburn]

Ive found a purchase in the email you are using and added it.  The names don't match though.

[Matthew Gorman]

I'm having the same problem even though this email is the same one I used to purchase the Sharklets yesterday.

[Norman Blackburn]

31 minutes ago, Matthew Gorman said:

I'm having the same problem even though this email is the same one I used to purchase the Sharklets yesterday.

Done!

[David Warner]

My issue still hasn't been resolved sir.

 

[Norman Blackburn]

6 minutes ago, David Warner said:

My issue still hasn't been resolved sir.

 

David have you emailed support?  If so we are getting around to replies.  If your forum account had used the same email address as your purchase I could have fixed fixed it instantly here.  Sorry!

[David Warner]

Yes I have. You should have mail Norman. Thanks

[David Warner]

It is the same email address.

[Norman Blackburn]

54 minutes ago, David Warner said:

It is the same email address.

Its not David.  One is Comcast and one is Gmail.

[Tyler Bourgeois]

i'm having the same issue. i bought the sharklets with same email as fourm account

[Norman Blackburn]

3 minutes ago, Tyler Bourgeois said:

i'm having the same issue. i bought the sharklets with same email as fourm account

Done!

[Tyler Bourgeois]

2 minutes ago, Norman Blackburn said:

Done!

thank you

[TimBerke]

Hi!

For me it is the same problem-no change of email since many years.

Would like to download SL-liveries.

Thx Tim

[Padelis Papageorgiou]

HI!!!

For me it is the same problem I can't download livery SL !!!

[Norman Blackburn]

2 hours ago, TimBerke said:

Hi!

For me it is the same problem-no change of email since many years.

Would like to download SL-liveries.

Thx Tim

Yours was already in place.  

 

1 hour ago, Padelis Papageorgiou said:

HI!!!

For me it is the same problem I can't download livery SL !!!

Padelis, please contact support.  Your purchase must have been using a different email address.

[Padelis Papageorgiou]

I have sent an email to the support but I have the same email in the product I bought and in the forum! I have to do some other action?

[John Barnes]

Await answer from ticket. It will be looked at.

[Donato Puglisi]

Good afternoon, I also can't download liveries.
I have purchased and installed the products correctly but have not received the purchase notification email. I managed the setup with the popup of successful purchase from the FSL site.
I can't even change the Forum User Display Name.
Thank you for support.

[Norman Blackburn]

29 minutes ago, donpu said:

I have purchased and installed the products correctly but have not received the purchase notification email. I managed the setup with the popup of successful purchase from the FSL site.

I found your SL purchase.  Using a different email (typo).  It will take a few minutes to sort things out.

[Donato Puglisi]

10 minutes ago, Norman Blackburn said:

I found your SL purchase.  Using a different email (typo).  It will take a few minutes to sort things out.

Resolved.
Purchase email received.
Liveries donwload work. Forum User Display Name changed.
Thanks for helping me in such a quick time. Have a nice weekend. Many happy landings!

 

[Thiago Santoro Dezangiacom]

 

Also I can't download any texture could it help me ??

[Norman Blackburn]

54 minutes ago, Thiago Santoro Dezangiacom said:

 

Also I can't download any texture could it help me ??

Please email us support @ flightsimlabs dot com with the following:

Your forum email address

Your Order ID for the products you wish to add

Your 320-X Product ID.