Yann Aiche Posted March 15, 2020 Share Posted March 15, 2020 Hello, im a customer of the 320x and i wanna update it but the thing is that i lost my order id serial key i mean i cant find it, i sent like 4 mail to the support service but no replies PLEASE I NEED HELP im waiting for 2months now... Quote Link to comment
Christoph Sebek Posted March 15, 2020 Share Posted March 15, 2020 You might want to retry once again sending your query to support@flightsimlabs.com, quite sure Norman and the Crew can sort it out. As you have the A320X Verified Owner tag below your name, should be no problem. Quote Link to comment
Yann Aiche Posted March 15, 2020 Author Share Posted March 15, 2020 okay ill try once again Quote Link to comment
Tim Vancauwenbergh Posted March 15, 2020 Share Posted March 15, 2020 1 minute ago, yanou said: okay ill try once again Ah and by the way, set your name to be your real one Quote Link to comment
Yann Aiche Posted March 15, 2020 Author Share Posted March 15, 2020 what kind of signature i should add ? Quote Link to comment
Norman Blackburn Posted March 15, 2020 Share Posted March 15, 2020 6 hours ago, Yann Aiche said: i sent like 4 mail to the support service but no replies PLEASE I NEED HELP im waiting for 2months now... Hi Yann Having replied to your email today from an account other than your normal one I then came to this thread and have to take issue with your claim. The numbers highlighted refer to the number of posts in the email thread. 2 means your message plus the reply by the support agent. As you can see there is one with 10 messages so clearly you were getting the replies. in any event I will respond to your email again. Please this time try to take a little more care with your order details. Quote Link to comment
Yann Aiche Posted March 15, 2020 Author Share Posted March 15, 2020 ok so now, what should i do (and this time ill save my order details in a folder lol) Quote Link to comment
Lefteris Kalamaras Posted March 15, 2020 Share Posted March 15, 2020 Now, you should follow exactly the instructions in the replies that you got in those other emails, as well as the reply you got (again) today. 1 Quote Link to comment
Rob Jones Posted March 15, 2020 Share Posted March 15, 2020 Don't just store your details in a folder. Print them out; save a hard copy. Do that with everything you buy then when your pc gives up you still have all the info. Quote Link to comment
Yann Aiche Posted March 16, 2020 Author Share Posted March 16, 2020 well i managed to recover my order id and serial but when i enter these data on the redownload page, nothing happen.. Quote Link to comment
Lefteris Kalamaras Posted March 16, 2020 Share Posted March 16, 2020 Please continue the discussion with our support team through the ticket system. Thank you. Quote Link to comment
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