Marc Delaloy Posted June 30, 2019 Share Posted June 30, 2019 Hello Guys, I have done the A320X & A319X licences processes but i did receive any Email (Spam checked). If i redone this processes but new page appears https://flightsimlabs.onfastspring.com/account but after filling my Email no help. I have deactivated my Firewall and CCleaner sessions. Maybe any idea? Thanks Marc Quote Link to comment
Lefteris Kalamaras Posted June 30, 2019 Share Posted June 30, 2019 The obvious answer of course is "check your spam folder". If the emails are not there, you can send us an email to support (at) flightsimlabs (dot) com and we'll look into it. Quote Link to comment
Rishabh Naidu Posted June 30, 2019 Share Posted June 30, 2019 I am receiving errors while downloading the file; Order ID incorrect. eSellerate orders begin with "ST" FastSpring orders begin with "FLI" Contact FSLabs Support for assistance... Also, FS Labs Support link not working.. Another Error: License Transfer website eSellerate To FastSpring License Transfer Service Valid for A320-X (FSX / P3Dv4) and A319-X (P3Dv4) only. Please help; Thanks Rishabh Quote Link to comment
Norman Blackburn Posted June 30, 2019 Share Posted June 30, 2019 Hello @Rishabh Which product are you having issues with? Your profile shows only Concorde. Also please change your forum name to be your real name thanks. Quote Link to comment
Norman Blackburn Posted June 30, 2019 Share Posted June 30, 2019 Just now, Rishabh said: A320-X (P3Dv4) Thanks. Can I also ask you to stop pressing the report button. It will only lead to my ignoring your reports. So, when you start the installer and get to the part where it asks for your details then you should enter your new details. This can be obtained by filling in your old details at licensetransfer.flightsimlabs.com Once the new details are entered then the install should progress as normal. Quote Link to comment
Rishabh Naidu Posted June 30, 2019 Share Posted June 30, 2019 I never purchases concorde.. why is my profile showing concorde? can you correct pls; I have purchased A320-X (P3Dv4); Quote Link to comment
Rishabh Naidu Posted June 30, 2019 Share Posted June 30, 2019 1 minute ago, Norman Blackburn said: Thanks. Can I also ask you to stop pressing the report button. It will only lead to my ignoring your reports. So, when you start the installer and get to the part where it asks for your details then you should enter your new details. This can be obtained by filling in your old details at licensetransfer.flightsimlabs.com Once the new details are entered then the install should progress as normal. licensetransfer.flightsimlabs.com .. FOLLOWING IS THE ERROR: eSellerate To FastSpring License Transfer Service Valid for A320-X (FSX / P3Dv4) and A319-X (P3Dv4) only. Quote Link to comment
Rishabh Naidu Posted June 30, 2019 Share Posted June 30, 2019 Thanks Norman.. I am able to download.. I will check if I have any issues in installation; Sorry to trouble you;. with multiple messages sent by error; 1 Quote Link to comment
Rishabh Naidu Posted June 30, 2019 Share Posted June 30, 2019 30 minutes ago, Lefteris Kalamaras said: The obvious answer of course is "check your spam folder". If the emails are not there, you can send us an email to support (at) flightsimlabs (dot) com and we'll look into it. Thanks Lefteris.. downloading now.. Norman is helping me.. Quote Link to comment
Marc Delaloy Posted June 30, 2019 Author Share Posted June 30, 2019 34 minutes ago, Lefteris Kalamaras said: The obvious answer of course is "check your spam folder". If the emails are not there, you can send us an email to support (at) flightsimlabs (dot) com and we'll look into it. Done Thanks Mr!!! Quote Link to comment
Doug Boynton Posted June 30, 2019 Share Posted June 30, 2019 (edited) I am experiencing the same issue: I have acquired the new Order Id, but have not received any email with details on how to access my account & do not have the new serial number & am therefore unable to reinstall. Email sent to support@flightsimlabs.com UPDATE: now resolved through FSLabs support. Thank you for your prompt action. Edited July 1, 2019 by Doug Boynton Resolved Quote Link to comment
Guest Posted July 1, 2019 Share Posted July 1, 2019 A small issue for the time being, but could become a problem later on: My address with FastSpring is shown as being in the US instead of Switzerland as it was in the former service provider database. I tried to contact FastSpring but quickly found myself locked into the usual FAQ dead-end with no way to contact them, how should I go about that please? Thank you. Quote Link to comment
Khan Haroun Posted July 1, 2019 Share Posted July 1, 2019 I have already transferred my lic to fastspring, during installation, keeps sending me back to transfer my lic to fastspring, any suggestions Quote Link to comment
Norman Blackburn Posted July 1, 2019 Share Posted July 1, 2019 Im going to guess that you are not entering your Fastspring details into the installer. The installer requires your new details to be entered in it. Quote Link to comment
NilsUnger Posted July 1, 2019 Share Posted July 1, 2019 I don't know if it is related, but copy and paste (from my email) did NOT work with the key. I had to enter the whole thing manually, only then it was accepted. Just if anyone has the same "problem". Quote Link to comment
Marc Delaloy Posted December 23, 2019 Author Share Posted December 23, 2019 Hello Guys, I have Buy the 321 but i didn't receive any Email (Spam checked NOTHING ). If i redone this processes but new page appears https://flightsimlabs.onfastspring.com/account but after filling my Email no help. I have deactivated my Firewall and CCleaner sessions. Maybe any idea? Thanks Marc Quote Link to comment
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