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Found 4 results

  1. I have been experiencing an issue with the Fslabs a320 in Prepar 3D V3 when i press OK to start the flight with the fslabs a320 selected i get a black screen for a few seconds before the sim crashes. I have reinstalled P3D but still no luck. I thing spotlights might be causing the issue. Any help would be very appreciated. Thanks in advance. Here is the windows event viewer error: Prepar3D.exe 3.0.10.14945 560b4abe ntdll.dll 10.0.16299.334 71be8751 c0000005 0002cfd6 31c0 01d3d9cab1840a26 D:\Prepar 3D V3\Prepar3D.exe C:\WINDOWS\SYSTEM32\ntdll.dll 81638cdb-7c05-41be-b1ce-8c6be8e2d8a1
  2. Andreas Schneider

    Refund

    Hi , want to refund the soft i bought after two days. I payed over the regular page the full price. After the refund claim , i got the following massage form the support. While we completely understand your frustration towards this regrettable situation, the offer of a refund is applicable only to paid purchasers of our A320-X for P3Dv4.Since your upgrade was completely free of charge, we are unable to refund the purchase price in this instance.The previous versions of our software did not contain the DRM at issue and we feel it is not reasonable to offer refunds to customers who have purchased the versions of our product which were completely unaffected.We fully understand and appreciate the loss of trust in us because of this DRM issue.However, we believe it does not justify a refund for purchases of older, non-affected versions of our software.We have attempted to make things right by being open and transparent about why the DRM was there (to counter piracy and the great harm and loss of revenue this causes us and other simulator add-on developers) and by removing it when the community was unhappy about its presence.May we once again just emphasize that your system has not been compromised.Developers sometime make unfortunate decisions in the effort to protect their intellectual property.We have taken reasonable steps to fix ours.We hope that in time we can rebuild your trust in us and continue to produce high quality add-ons for the Flight Simulation community. I can not really get , what the Flight Sim Lab wants to tell me, can someone help ? Best, Andreas
  3. Brandweermannetje

    Support Ticket System

    I try to sign in to the ticket system but I will not receive an email. So I can not login.
  4. Matthieu Lambinet

    Support needed regarding lights in A320.

    Hi, I need help regarding FSL Spotlights with the A320. Whatever I do I can't keep the light on in the cockpit. What do I mean by that is that I press the button to put them but nothing happen. However, if I start playing with the slide bar on the side of the button, I can see the light working but they don't stay on. I have to move the slide bar to see them on but they never stay on when I stop moving it ! So I tried to change some settings but I don't really now what to change as this is an automatic set up that pop up when I launch the A320. I really need help as flying night time is my all time favorite ! Thanks.
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