Search the Community
Showing results for tags 'support'.
Found 9 results
-
hello everyone I have a very big problem and it is the next one 1: logo light - on the ground the light bulbs that illuminate the logo seem not lit but in the tail it is illuminated then ignited engines and taxi lights these bulbs are lit in which seems very unrealistic 2: when I go through clouds the strobes, NAV, landing and taxi lights do not light up the clouds and I do not know how to make it work any more, someone can help me with all this
-
I have been experiencing an issue with the Fslabs a320 in Prepar 3D V3 when i press OK to start the flight with the fslabs a320 selected i get a black screen for a few seconds before the sim crashes. I have reinstalled P3D but still no luck. I thing spotlights might be causing the issue. Any help would be very appreciated. Thanks in advance. Here is the windows event viewer error: Prepar3D.exe 3.0.10.14945 560b4abe ntdll.dll 10.0.16299.334 71be8751 c0000005 0002cfd6 31c0 01d3d9cab1840a26 D:\Prepar 3D V3\Prepar3D.exe C:\WI
-
Hi , want to refund the soft i bought after two days. I payed over the regular page the full price. After the refund claim , i got the following massage form the support. While we completely understand your frustration towards this regrettable situation, the offer of a refund is applicable only to paid purchasers of our A320-X for P3Dv4.Since your upgrade was completely free of charge, we are unable to refund the purchase price in this instance.The previous versions of our software did not contain the DRM at issue and we feel it is not reasonable to offer refunds to cu
-
Hello, I have opened a ticket several days ago in reference to a problem that I'm having with the installer for P3Dv4. I thought maybe my download was being corrupted, but I cannot get the installer to work, whether I download it with Internet Explorer, Firefox or Google Chrome. I have been waiting several days for an answer to my support ticket, but have heard nothing. Is there something else that I should be doing to get support for my purchase? Thank you, Robert Yunque order number: ST712957280
-
Hi all, I've submitted a few tickets in to the system over 48 hours ago and not yet received any responses. I'm writing this as I know a few other forum posts have mentioned that tickets can sometimes get lost in the system or fail to show up. Have my tickets been received? as I really need help with the Airbus A320. Thank you Dewi
-
I try to sign in to the ticket system but I will not receive an email. So I can not login.
-
Hi, I need help regarding FSL Spotlights with the A320. Whatever I do I can't keep the light on in the cockpit. What do I mean by that is that I press the button to put them but nothing happen. However, if I start playing with the slide bar on the side of the button, I can see the light working but they don't stay on. I have to move the slide bar to see them on but they never stay on when I stop moving it ! So I tried to change some settings but I don't really now what to change as this is an automatic set up that pop up when I launch the A320. I really ne
-
First of all I wish you all, developers, testers and fellow simmers, a great 2017. Of course thanks for the developers who made us a part of this milestone in the never ending history of desktop flight sims. The plane is good but I'm starting to feel as a paying betatester. Even if this feeling has been discussed in recent posts I think the last update really crossed the lines bringing frustration and disappointment in many of us. Apart from the bugs pointed out here and there, there is a clear and big bug in this project: the forum.
-
If You're Having Issues And/or Need Support...please Help Us Help You...
Bob L posted a topic in Concorde-X
Fellow simmers, When you are encountering issues installing, launching the sim and or using Concorde-X the development team and beta testers will do our best to respond and assist you the best we can. In order for us to properly and adequately assist you please help us so we can help you by providing the answers to the below questions when create a post for assistance. PLEASE DO NOT RESPOND IN THIS SPECIFIC POST with your installation and/or support issues. 1. Windows OS version and whether 32bit or 64bit? 2. Sim platform and version number? 3. Sim installation path?
