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Found 2 results

  1. Andreas Schneider

    Refund

    Hi , want to refund the soft i bought after two days. I payed over the regular page the full price. After the refund claim , i got the following massage form the support. While we completely understand your frustration towards this regrettable situation, the offer of a refund is applicable only to paid purchasers of our A320-X for P3Dv4.Since your upgrade was completely free of charge, we are unable to refund the purchase price in this instance.The previous versions of our software did not contain the DRM at issue and we feel it is not reasonable to offer refunds to customers who have purchased the versions of our product which were completely unaffected.We fully understand and appreciate the loss of trust in us because of this DRM issue.However, we believe it does not justify a refund for purchases of older, non-affected versions of our software.We have attempted to make things right by being open and transparent about why the DRM was there (to counter piracy and the great harm and loss of revenue this causes us and other simulator add-on developers) and by removing it when the community was unhappy about its presence.May we once again just emphasize that your system has not been compromised.Developers sometime make unfortunate decisions in the effort to protect their intellectual property.We have taken reasonable steps to fix ours.We hope that in time we can rebuild your trust in us and continue to produce high quality add-ons for the Flight Simulation community. I can not really get , what the Flight Sim Lab wants to tell me, can someone help ? Best, Andreas
  2. Dominik Fabianowski

    Refund Policy

    Hello. I am really unsatisfied with the product. It is buggy and always get CTDs. Sometimes my sound is missing or my P3dv4 is crashing. I investigate the forum for some solutions but it is still not a satisfaction to fly with it. It looks like the Airbus also messed up my P3dv4. 140$ is a lot of money. Is there any refund available? I hope this topic won#t be delete it. I´m just asking friendly. Greetings Dominik
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